Emergency Info

  • Emergency Telephones: Emergency phones are red, with a background sign in red & white that reads Emergency Telephone. These phones are wall mounted. On roof level the phones are in weather proof boxes. Open the box to use the phone. If you feel threatened in any way or need emergency assistance for any reason, please use this phone. Push the silver button on the emergency call box, tell the operator what your situation is and they will dispatch the required emergency service.
  • Phone Locations: These phones are available in several locations in the Prince Street, Duke Street and Water Street Garages.
  • Automotive Assistance: If you need assistance such as a jump start, air for your tires and retrieving of keys from inside your car, we will assist you in locating a commercial service provider who can respond to your need.
  • Security Officers patrol all the garages through the evening hours.


Lancaster Parking Authority

Snow & Related Weather Emergency Policy

· A snow emergency is enacted by the City of Lancaster when there is anticipated or actual 8”+ of snow, and announced by the City on various media, website and social media outlets. Stay up-to-date by getting alerts on your mobile phone. To receive alerts about City winter weather emergencies or other emergencies, text Lancaster to 57838. (You may receive up to 4 messages per week. Message and data rates may apply when sending & receiving text messages. Messages sent from automated system.)

· When the snow emergency is enacted, the LPA will provide downtown residents free parking in all LPA Garages on a first come first serve basis for the duration of the snow emergency to allow for streets to be cleared.

· If one garage is full, residents may park in another garage. (RRTA and Steinman Park Garages require and would need to provide separate approval).

· Most garage roofs will be blocked and kept empty to allow for their snow removal.

· Residents should NOT enter the garage prior to the snow emergency start time.

· Residents should pull a ticket upon entry.

· When snow emergency is lifted, residents have *two hours (or unless a longer time is agreed upon by LPA and City) to remove vehicles.

· *Two hours after the City ends the snow emergency, the hourly rate will apply for those parking longer than the grace period.

· For more information on the City’s snow emergency procedures, please check the City of Lancaster’s winter weather information.


Why this policy? So that we can accommodate the community as best we can during a snow emergency, but also return our garages back to normal operations as soon as possible for our paying customers. There is simply not enough parking for our customers and the community to leave their cars in the garage for a prolonged period of time, especially as we try to remove snow from 6 garage rooftops which are unusable during this time.